Mercedes-Benz of Westminster

Available Position Information

Position Title: Detailer

Department: Service

Location: Mercedes-Benz of Westminster

Reports to: PDI Supervisor

Number of Available Positions: 1

Purpose: To ensure an extraordinary client experience while creating client advocates.

Essential Duties:

Ensure all vehicles on the daily routing sheet are cleaned and detailed according to the dealership and Mercedes-Benz' expectations.
Coincide delivery of cleaned and/or detailed vehicle with scheduled delivery time.
Remove protective coverings and protect vehicle information on new vehicles for delivery to customer.
Inspect the vehicle for stains, debris or damage before returning to customer and report any damages to management immediately.
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, and Right-to-Know, etc.
Utilize all available information to ensure proper resolution of problems.
Provide prompt, efficient and quality service to customers and dealership.
Take initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
Present self as a positive role model by demonstrating commitment to the department, customers, dealership and company.
Listen actively to understand others completely.
Prioritize work to ensure all deadlines are met.
Attend training classes as directed by management.

Qualifications:

One year experience in automotive detail environment
Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and demonstrator vehicles.
Must be insurable.
Ability to collaborate with the public - if necessary
Ability to collaborate with other dealership personnel
Must be a team player with impeccable honesty and integrity
Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction.

Detailer Position