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Detailer Position

Available Position Information

 

Position Title: Detailer

Department: Service

Location: Mercedes-Benz of Westminster

Reports to: PDI Supervisor

Number of Available Positions: 1

Purpose: To ensure an extraordinary client experience while creating client advocates.

Essential Duties:

  • Ensure all vehicles on the daily routing sheet are cleaned and detailed according to the dealership and Mercedes-Benz' expectations.
  • Coincide delivery of cleaned and/or detailed vehicle with scheduled delivery time.
  • Remove protective coverings and protect vehicle information on new vehicles for delivery to customer.
  • Inspect the vehicle for stains, debris or damage before returning to customer and report any damages to management immediately.
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, and Right-to-Know, etc.
  • Utilize all available information to ensure proper resolution of problems.
  • Provide prompt, efficient and quality service to customers and dealership.
  • Take initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
  • Present self as a positive role model by demonstrating commitment to the department, customers, dealership and company.
  • Listen actively to understand others completely.
  • Prioritize work to ensure all deadlines are met.
  • Attend training classes as directed by management.

Qualifications:

  • One year experience in automotive detail environment
  • Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and demonstrator vehicles.
  • Must be insurable.
  • Ability to collaborate with the public - if necessary
  • Ability to collaborate with other dealership personnel
  • Must be a team player with impeccable honesty and integrity
  • Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction.

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